Help Center
Frequently Asked Questions
Everything you need to know about ordering from Nethra Kitchen.
Ordering
You can order directly through our website by adding items to your cart and checking out, or simply message us on WhatsApp with your order and delivery details.
We recommend placing your order at least 3-4 hours in advance for daily meals, and 1 day in advance for meal plans or larger weekend orders, so we can prepare everything fresh.
Yes, you can order individual parathas or the full combo with sides. Just let us know your preference when ordering on WhatsApp, or check the item options on our menu page.
Delivery
We currently deliver across most residential areas in Singapore. Message us with your postal code on WhatsApp and we'll confirm delivery availability and charges for your area.
We deliver during lunch and dinner hours based on your selected time slot. Exact delivery windows are confirmed with you after you place your order.
Food & Quality
Yes, absolutely. Every dish is cooked fresh in small batches on the day of delivery - nothing is mass-produced or frozen in advance.
Yes, we prepare both vegetarian and non-vegetarian dishes. Let us know your preference when ordering, and for events or custom orders we're happy to tailor the menu to your requirements.
Meal Plans
Yes, we offer Daily, Weekly and Monthly meal plans with a rotating menu. You can view the details and pricing on our Meal Plans page.
Yes, you can pause your plan with at least 1 day's notice, and we're happy to accommodate reasonable changes - just message us on WhatsApp.
Yes, our Meal Plans are essentially a homemade tiffin/tingkat service - fresh home-cooked meals delivered daily, weekly or monthly on a rotating menu, just like a traditional tingkat but made the homemade way.
Events & Catering
Yes, we prepare homemade-style catering for small events and parties of around 50-60 guests or more - birthdays, family functions, office gatherings, religious events and other occasions. Visit our Event & Custom Orders page to build your own order.
Pricing depends on your menu selection, guest count and requirements. Submit your event enquiry with your preferred items and guest count, and we'll get back to you with a custom quote.
Contact
You can reach us via WhatsApp, phone, or our contact form - all available on our Contact Us page. We usually respond within a few hours.